PRIVACY POLICY
Cook Investments
Effective Date: August 15, 2026
Cook Investments ("we," "us," or "our") operates this website and manages vacation rental properties in Soldotna and Kenai, Alaska. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you make an inquiry, request a quote, or book a reservation through this website, we may collect:
- Full name
- Email address
- Phone number
- Mailing address
- Payment information (processed securely — see Section 3)
- Reservation details (check-in/check-out dates, number of guests, property selected)
- Communications you send us through this site or associated messaging tools
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your reservation
- Communicate with you before, during, and after your stay (check-in instructions, door codes, emergency contact information, and related guest communications)
- Process payments and refunds
- Comply with applicable tax, legal, and regulatory obligations
- Improve our properties and guest experience
3. Third-Party Service Providers
We use third-party services to operate this website and manage reservations. These providers process certain personal information on our behalf, subject to their own privacy policies:
- Lodgify — website hosting, booking management, and guest communications
- Stripe — payment processing
- Seam Labs, Inc. — smart lock access management, if applicable to your reservation
- Airbnb, Vrbo, and Booking.com — if you booked through one of these platforms, your information is also subject to that platform's own privacy policy
We do not sell your personal information to third parties.
4. Data Retention
We retain guest information for as long as reasonably necessary to fulfill your reservation, comply with legal and tax recordkeeping obligations, and resolve any disputes.
5. Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To make such a request, contact us using the information below.
6. Cookies
This website may use cookies and similar technologies to operate the booking engine and improve site functionality. You can control cookie preferences through your browser settings.
7. Security
We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.
8. Children's Privacy
This website is not directed at children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above reflects the most recent update.
10. Contact Us
Questions about this Privacy Policy or your personal information can be directed to:
Cook Investments
Email: [email protected]
Phone: 907-394-4878